Refund policy

Refund & Return Policy — Al Shiekh Brothers

Your satisfaction is our top priority. At Al Shiekh Brothers, we inspect every product before dispatch to ensure quality and accuracy. However, if your item arrives damaged due to an issue on our end, we are here to make it right.

When Returns Are Accepted

We only accept returns in the following cases:

  • ✔ The product was damaged during delivery.

  • ✔ The issue was not caused by customer mishandling, misuse, or personal wear.

Report Within 24 Hours

If you receive a damaged item, you must contact us within 24 hours of delivery.

  • Please note: Claims submitted after 24 hours will not be entertained to ensure fairness for both parties.

  • 📱 WhatsApp: 0304-9938946

  • ✉ Email: alshiekhbrothers9@gmail.com

What You Need to Provide

To process your claim quickly, please share:

  • Order Number

  • Clear photos or a video showing the damage

  • A brief explanation of the issue (Incomplete claims will not be processed.)

Verification & Return Process

Once your claim is approved:

  • Our team will guide you on how to return the product.

  • The item must be unused and in its original packaging.

Refund or Replacement

After our team inspects the returned item, you can choose:

  • ✔ Replacement product

  • ✔ Refund (via original payment method)

Important Notes

  • Returns for change of mind, wrong choice, or personal preference are not accepted.

  • Damage caused by drops, misuse, or improper handling is not covered.

  • Al Shiekh Brothers reserves the right to reject claims that appear false or incomplete.

We believe in fair business for both our customers and our shop. If you have any questions, feel free to reach out—we are here to help!

— Al Shiekh Brothers